Terms & Conditions (Delivery and Returns)

Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.

Application

1) These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). Hempelicious is a trading name of Mind, Body and Spirit TV Show Ltd, the registered office of which is 2 Woodside Mews, Clayton Wood Close, Leeds LS16 6QE, contactable by email at hello@hempelicious.co.uk; (the Supplier or us or we).

2) These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are at least 18 years old.

Interpretation

3) Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession. Purchase means the agreement between you and us for the supply of the Goods

5) Delivery Location means the location where the Goods are to be supplied, as set out in the Order;

6) Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;

7) Order means the Customer’s order for the Goods from the Supplier as submitted following the step by step process set out on the Website;

8) Privacy Policy means the terms which set out how we will deal with your confidential and personal information received from you via the Website;

9) Website means our website www.hempelicious.co.uk, on which the Goods are advertised.

Goods

10) The description of the Goods is as set out in the Website, or any other form of advertisement that we deem fit.

11) In the case of any Goods made to your special requirements, it is your responsibility to ensure any information or specification you provide is accurate

12) All Goods which appear on the Website are subject to availability

13) We can make changes to the Goods when necessary to comply with any applicable law or changes in the law or safety requirement.

Personal information

14) We retain and use all information under a Privacy Policy that is in line with the GDPR directive.

15) We may contact you by using e-mail or other electronic communication methods and you expressly agree to this.

Basis of Sale

16) The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, though we will try to tell you the reason if applicable without delay.

17) The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting your Order. It is your responsibility that you have used the ordering process correctly.

18) A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order, you agree to us giving you confirmation of the Contract by means of an email with all information in it (i.e. the Order Confirmation). You will receive the Order Confirmation within a reasonable time after purchasing the Goods, but in any event not later than the delivery of any Goods supplied.

19) No variation of the Contract, whether about the description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and Supplier in writing.

20) We intend that these Terms and Conditions apply only to you as a Consumer.

Price and Payment

21) The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.

22) Prices and charges will include any VAT at the rate applicable at the time of purchase.

23) You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.

Delivery

24) We will deliver the Goods, to the Delivery Location by the time or within the agreed period, or failing any agreement, without undue delay, and in any event not more than 30 days after the day on which the Goods are purchased.

25) In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if: We have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made.

26) If you treat the Contract at an end, we will (in addition to other remedies as applicable) promptly return all payments made by You.

27) If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and if you do this we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods.

28) If the Goods have been delivered, but for any reason you are unsatisfied, then you are you must return them to us UNOPENED within the statutory 14-day period.

29) We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside these areas, you may need to pay import duties or other taxes, as we will not pay them.

30) If you or your nominee fail, through no fault of ours to take delivery of the Goods at the Delivery Location requested, we will charge for redelivering them.

31) The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

Post & Packaging

32) It is your responsibility to insert the correct postal address. We will not be held responsible for the cost of re-delivering owed to an incorrect postal address.

33) Your order is insured and once we have sent your order with our chosen delivery service  it is the responsibility of the delivery services to ensure your parcel is not lost.

34) In the event that your parcel does not arrive as a result of the delivery services losing your parcel we will be able to send you another order, free of charge.

35) If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

Risk and Title

36) Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.

37) You do not own the Goods until we have received payment in full. If full payment is overdue we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

Withdrawal and cancellation

38) You can withdraw the Order at any time before you have paid, without incurring any liability.

39) You can cancel the Contract except for any Goods which are made to your special requirements (the Returns Right) by telling us no later than 14 calendar days from the day the Contract was entered into, if you simply wish to change your mind without giving us a reason, and without liability, except in that case you must return to any of our business premises the Goods in undamaged and unopened condition at your own expense. Then we must without delay refund to you the price for those Goods which have been paid for in advance, but we can retain any separate delivery charge. This does not affect your rights when the reason for the cancellation is any defective Goods.

Right to cancel

40) Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.

41) The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods.

42) To exercise the right to cancel, you must inform us of your decision to cancel by a clear statement setting out your decision. In any event, you must be able to show clear evidence of when the cancellation was made.

Effects of cancellation in the cancellation period

43) Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you.

Timing of reimbursement

44) If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:

  1. Within 14 days after the day we receive back from you any Goods supplied, or

45) We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of reimbursement.

Returning Goods

46) If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods to Hempelicous House, Hookstone Garth, Darley, North Yorkshire HG3 2PJ without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. This deadline is met if you send the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.

Conformity and Guarantee

47) We have a legal duty to supply the Goods in conformity with the Contract and will not have conformed if it does not meet the following obligation.

48) Upon delivery, the Goods will:

  1. Be of satisfactory quality;
  2. Be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set in the Contract; and
  3. Conform to their description as set out on the Website.

Privacy

49) Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

50) For the purposes of these Terms and Conditions:

  1. “Data Protection Laws” means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.
  2. “GDPR” means the General Data Protection Regulation (EU) 2016/679

51) Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:

  1. Before or at the time of collecting Personal Data, we will identify the purposes for which the information is being collected;
  2. We will only Process Personal Data for the purposes identified;
  3. We will respect your rights in relation to your Personal data; and
  4. We will implement technical and organisational measures to ensure your Personal Data is secure.

52) You have rights relating to our storage and our use of your personal data. These include:

  1. The right of access – You have the right to know what personal data we hold about you.
  2. The right to be forgotten – You can ask us to delete all personal data relating to you.
  3. The right to object – You can say no to certain data use.

53) For any enquiries or complaints or further information regarding data privacy, please contact the following email address: hello@hempelicious.co.uk

Disclaimers & Excluding Liability

54) We do not purport that any of the Goods that we sell have medicinal benefits.

55) Please ensure you read any dosage instructions carefully and comply with them. We will not be held responsible for any injury as a result of your choice to disregard dosage instructions.

56) The supplier does not take liability for: 1) any fraudulent act or omission; or II.) for death or personal injury caused by negligence….Subject to this, the Supplier is not liable (i) loss which was not reasonably foreseeable to both parties at the time when the Purchase was made, or (ii) loss to the Customer’s business, trade, craft or profession which would not be suffered by a consumer- because the Supplier believes the Customer is not buying Goods wholly or mainly for its business, trade, craft or profession.

Governing Law, Jurisdiction and complaints

57) The Contract (including any non-contractual matters) is governed by the law of England and Wales.

 

58) We try to avoid any dispute, so we deal with complaints in the following way: (does not affect your statutory rights)if you are unsatisfied you should contact us to find a solution. We will aim to respond with an appropriate solution within 5 working days.

Payment Processor

59) Hempelicious Ltd receives payment with Visa, Visa Electron, Maestro, Mastercard and American Express.

60) Please refer to the Payment processors Terms and conditions of use for further information.

61) The payment processor uses an authorized payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that you cannot read your information.

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